Refund policy

Returns and Exchanges

Jamal Faris No Return Policy

At Jamal Faris, every piece is crafted with precision and care, ensuring that our customers receive only the highest-quality fashion. To maintain the integrity of our collections, we do not accept returns or exchanges under any circumstances. We kindly ask that you review the following terms before making a purchase.

1. No Returns or Exchanges

- Once an order is placed and processed, we cannot accommodate requests for returns, exchanges, or refunds. This policy applies to all products, including clothing, accessories, and any other items sold by Jamal Faris.

2. Quality Assurance

- Each item undergoes a thorough quality control process to ensure it meets our high standards before it is shipped. If you have any concerns about sizing, material, or fit, we recommend reviewing our detailed size guides or contacting customer service for personalized assistance before placing an order.

3. Defective or Damaged Items

- In the unlikely event that you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order at info@jamalfaris.com with the following details:
- Order number
- Description of the defect or damage
- Photos of the damaged area(s)
We will review your claim and, if approved, offer a replacement for the defective item.

4. Cancellation Policy

- Orders can only be cancelled within 48 hours of being placed. After this period, orders are processed, and we are unable to make any changes or cancellations.

5. Delivery Issues

- Lost or Delayed Shipments: If your package is lost or significantly delayed, please contact us at info@jamalfaris.com. While we are not responsible for shipping carrier delays, we will do our best to assist in resolving the issue.

6. Contact Information

For any questions regarding our shipping policy, feel free to contact us at:
- Email: info@jamalfaris.com
- Phone: +234 706 801 7038
- Customer Service Hours: Monday to Friday, 9 AM - 5 PM WAT (local time)